Refund and Cancellation Policy

Cancellation Timeline & Refunds

  • Free Cancellation:
    Guests may cancel for a full refund if done 7 days or more before check-in.
  • Partial Refund:
    Cancellations made 3–6 Days before check-in receive a 50% refund of the total booking amount.
  • No Refund:
    Cancellations made within 48 hours of check-in or no-shows are non-refundable.

Non-Refundable Bookings (if offered)

  • These bookings are offered at a discount and are non-refundable under any circumstances, including changes to dates or guest numbers.

Early Check-Out / Shortened Stays

  • Partial Refund Possible:
    If a guest chooses to leave early, a partial refund may be issued for unused nights, but only if the room is rebooked for those nights.
  • Otherwise, no automatic refund applies to early departures.

Special Circumstances (Force Majeure)

  • Full Refund or Reschedule:
    In the case of natural disasters, health emergencies, or travel bans, guests may receive a full refund or the option to reschedule their stay at no extra charge.

Returns/Complaints Policy

  • If a guest is unsatisfied due to a legitimate issue (e.g., room not as described, cleanliness, safety issues):
    • We will first try to resolve the issue (room change, cleaning, etc.).
    • If not resolved and the guest checks out early, a partial or full refund may be offered at management’s discretion.
    • Documentation (photos, etc.) may be required to process the complaint.

How to Request a Refund

  • Refund requests must be sent to our official email within 48 hours of checkout, with:
    • Booking reference
    • Description of issue
    • Supporting evidence (if applicable)

Processing Time

All eligible refunds are processed within 5–10 business days.


Contact Information

For cancellations, refund requests, or guest support, please contact us via:

We’re committed to making your experience smooth, fair, and transparent.