Refund and Cancellation Policy
Cancellation Timeline & Refunds
-
Free Cancellation:
Guests may cancel for a full refund if done 48 hours or more before check-in. -
Partial Refund:
Cancellations made 24–48 hours before check-in receive a 50% refund of the total booking amount. -
No Refund:
Cancellations made within 24 hours of check-in or no-shows are non-refundable.
Non-Refundable Bookings (if offered)
-
These bookings are offered at a discount and are non-refundable under any circumstances, including changes to dates or guest numbers.
Early Check-Out / Shortened Stays
-
Partial Refund Possible:
If a guest chooses to leave early, a partial refund may be issued for unused nights, but only if the room is rebooked for those nights. -
Otherwise, no automatic refund applies to early departures.
Special Circumstances (Force Majeure)
-
Full Refund or Reschedule:
In the case of natural disasters, health emergencies, or travel bans, guests may receive a full refund or the option to reschedule their stay at no extra charge.
Returns/Complaints Policy
-
If a guest is unsatisfied due to a legitimate issue (e.g., room not as described, cleanliness, safety issues):
-
We will first try to resolve the issue (room change, cleaning, etc.).
-
If not resolved and the guest checks out early, a partial or full refund may be offered at management’s discretion.
-
Documentation (photos, etc.) may be required to process the complaint.
-
How to Request a Refund
-
Refund requests must be sent to our official email within 48 hours of checkout, with:
-
Booking reference
-
Description of issue
-
Supporting evidence (if applicable)
-
Processing Time
-
All eligible refunds are processed within 5–10 business days.